🔁 No Refunds – Only Store Credit or Exchange

At Lady Luna, we do not offer refunds. However, we’re more than happy to provide you with:

Store Credit

Exchange for another piece

We want you to absolutely love what you wear.

🛍️ Sale Items

Items purchased in sale are final and not eligible for return, exchange, or store credit.

✨ Returns Only for Damaged or Defective Items

In the unlikely event that your order arrives damaged or defective, we’ll make it right.
To request a return or exchange for the same item:

Email us at help.ladyluna@gmail.com with your order number and a brief description of the issue.

For these returns a video as proof of product is essential.

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